Common Errors

If the submission is not successful, your Data Sender will receive an error message describing the specific problem. Here is a list of common errors encountered.

Error message type Example of Error message
Wrong data format Error: Incorrect answer for question 3. Please review printed Questionnaire and resend entire SMS.
Incorrect number of answers Error: Incorrect number of responses. Please review printed Questionnaire and resend entire SMS.
Incorrect Questionnaire code Error. Questionnaire Code 009 is incorrect. Find the Code on the top of the printed Questionnaire and resend SMS starting with this Code.
Identification Number not yet registered in the system Error. Clinic cli1 is not registered. Check the Identification Number and resend entire SMS or contact your supervisor.
Register Identification Number using ID already used Error. Clinic cli312 already exists. Register your clinic with a different Identification Number.
Unregistered Data Sender You are not authorized to submit data for this Questionnaire. Please contact your supervisor.
No Questionnaire code Error: SMS Incorrect. Please review printed Questionnaire and resend entire SMS.

Category: Collect Data, Questionnaire > Overview, Questionnaire > Web Submission

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