Check in the Contacts page to see if the User is registered as a Contact. If that is the case, you will have to delete the Contact from this list to be able to register him as a User.
To do so, please check the check box near the person’s name and select “Delete” in the Actions dropdown list at the top of the page. When the Contact is successfully deleted, you can register him as a User.
Once a person is registered as a User, he’s automatically registered as a Contact.← Return to search results